FAQs

  • Q. Can I return defective product?
  • Q. What is the differences between all of the shipping methods?
    • A. We have a detailed description on here for more details.
  • Q. Do we have a catalog?
    • A. Our catalog is our website. All items and pricing can be obtained thru our website.
  • Q. How do you accept payment?
    • A. We take VISA, MasterCard, American Express, PayPal and PayPal Credit.
  • Q. How do I track my order?
    • A. Once your order is processed and shipped, you will receive an email containing the tracking information by the end of the business day. You can also contact our Customer Service team for the shipment information.
  • Q. Is it possible to reorder a previous order?
    • A. Yes. Reorder is a great feature that’s accessible to registered users. This tool allows customers to view all of their past purchases from OTHAdultShop, so they can quickly reorder an item without having to search for it again on the website. Just view any previous order in your account.
  • Q. My shopping cart is emptied before I can purchase, why?
    • A. Your shopping cart will be recycled after two hours of inactivity. If you need to build your order over time, use our wishlist feature. You can actually build as many lists as you want. When you are ready, you can sweep an entire list to your shopping cart, or just pick items from the list one at a time. It is a great feature that will allow you to build your order over time and then purchase it all at once. You can also save items you are just thinking about so you can find them easily in the future.
  • Q. How do I access my saved wishlist items?
    • A. You can View Wish List on the My Account page.
  • Q. For returns and cancellations will I receive a refund?
    • A. We are a store credit based ecommerce site, any returns or cancellations will be for store credit only. Store credit upon request can be transferred to your OTH Adult Shop account wallet to be applied towards your next order or you can email your next order to apply the credit within our internal system at support@othadultshop.com